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Shipping and returns

Shipping cost

Shipping cost depends on the region we are shipping to.  

Canada: $11.50
United States: $11.99
Europe: $29.99

Processing time

Supplies and yarn: 3-5 business days (Canada)
Ready-to-wear: 10-15 business days
Patterns: Available instantly and sent by e-mail. Make sure to save your pattern file on your device. 

Import and customs fees

Any import or customs fees are the responsibility of the buyer. We are also not responsible for delays at customs.  

Returns and exchanges

We accept returns and exchanges on physical products. 

Contact us: within 14 days of reception 

Return products: within 30 days of reception  

The following articles may not be returned or exchanged. Due to their nature, unless they arrive broken or defective, the following articles may not be returned or exchanged.  

  • Custom or personalized orders  
  • Digital downloads
  • On sale items

Conditions for returning your purchase

Shipping for returns is the responsibility of the buyer. If the article being returned is not in its original condition, any loss of value is the responsibility of the buyer. 

Remote regions

If the actual cost of shipping is more than $10 over the shipping price listed above, the difference will be invoiced by e-mail. If that invoice is not paid within 3 business days, the order will be cancelled.